1. Introduction

Automatic General Services Co. ("Automatic", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.agskw.com, contact us, or use our services in Kuwait.

By using our website or submitting information to us, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Contact information: name, email address, phone number, company name, and messages you send through our contact form, chat widget, email, phone, or WhatsApp.

Service enquiry information: details about your facility, location, and service requirements when you request a quote or proposal.

Technical information: IP address, browser type, device information, pages visited, and general usage data collected through standard server logs or analytics tools.

Recruitment information: if you apply for employment or manpower placement, we may collect CVs, identification details, and qualifications as permitted by applicable law.

3. How We Use Your Information

We use personal information to:

respond to enquiries and provide quotations;

deliver security, cleaning, and manpower services under contract;

communicate with clients, suppliers, and partners;

improve our website, operations, and customer service;

comply with legal, regulatory, and licensing obligations in Kuwait;

protect our rights, personnel, clients, and property.

4. Legal Basis & Consent

We process personal information where necessary to respond to your request, perform a contract, comply with law, pursue legitimate business interests, or with your consent where required.

5. Sharing of Information

We do not sell personal information. We may share information with:

JM Group of Companies affiliates where needed for service delivery;

service providers such as hosting, email, form processing, and IT support, under appropriate confidentiality obligations;

government authorities, regulators, or law enforcement when required by Kuwaiti law;

professional advisers where reasonably necessary.

6. Data Retention

We retain personal information only for as long as needed for the purposes described in this policy, to meet contractual requirements, resolve disputes, or comply with legal obligations.

7. Cookies & Website Tools

Our website may use essential cookies and similar technologies needed for basic functionality, security, and performance. We may also use analytics tools to understand how visitors use the site. You can control cookies through your browser settings, though some site features may not work properly if cookies are disabled.

8. Data Security

We implement reasonable administrative, technical, and organisational measures to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.

9. Your Rights

Depending on applicable law, you may have the right to request access, correction, or deletion of your personal information, or to object to certain processing. To make a request, contact us at info@agskw.com.

10. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Automatic General Services Co.
Jassim Tower, Floor 15, Unit C15, Street 67, Mirqab, Capital, Kuwait
Email: info@agskw.com
Phone: +965 5555 8722
Commercial License No.: 2016/1640
Commercial Registration No.: 365238